Someone from Wahroonga NSW just purchased Mixed Selection Box.
FAQs
Find out more information about Just in Brine, our products and your order.
General Questions
Q: What is Just in Brine?
A: Just in Brine is a gourmet tinned fish hamper and subscription service that brings the best tinned seafood to Australia. Our goal is to offer high-quality, delicious tinned fish products hand curated from premium sources Worldwide.
Q: How can I contact Just in Brine?
A: You can contact us via our contact form here.
Orders and Shipping
Q: How do I place an order?
A: You can place an order directly through our website, justinbrine.com.au. Simply browse our selection of tinned fish hampers and subscriptions, add your desired items to the cart, and proceed to checkout.
Q: What payment methods do you accept?
A: We accept all major credit cards, including Visa, MasterCard, and American Express, as well as PayPal.
Q: Do you offer international shipping?
A: Currently, we only ship within Australia and NZ. We hope to expand our shipping options in the near future.
Q: How long will my order take to arrive?
A: Orders typically take 3-7 business days to arrive, depending on your location. You will receive a tracking number once your order has been shipped. If you have questions about your order, please get in touch via the contact page.
Subscriptions
Q: How does the subscription service work?
A: Our subscription service allows you to receive a curated selection of tinned fish delivered to your door every month or two. You can choose from different subscription plans based on your preferences and receive the best hand curated seafood hampers direct to you.
Q: Can I pause or cancel my subscription?
A: Yes, you can pause or cancel your subscription at any time through your account settings on our website. If you need assistance, feel free to contact our customer support team.
Q: What if I have dietary restrictions?
A: Please let us know about any dietary restrictions or allergies when you sign up for our subscription service. We will do our best to accommodate your needs and provide suitable alternatives where possible.
Products
Q: Where do you source your tinned fish from?
A: We source our tinned fish from reputable suppliers around the world, focusing on quality, sustainability, and unique flavours. Each product is carefully selected to ensure it meets our high standards.
Q: Are your products sustainable?
A: Yes, sustainability is a core value for us. We prioritise suppliers who practice sustainable fishing methods and provide transparent information about their sourcing practices.
Q: Can I customise my hamper?
A: Coming really soon!
Returns and Refunds
Q: What is your return policy?
A: If you are not satisfied with your purchase, please contact us within 14 days of receiving your order. We will provide instructions for returning the product and offer a refund or exchange based on your preference.
Q: What if my order arrives damaged?
A: If your order arrives damaged, please contact our customer service team immediately with photos of the damage. We will arrange for a replacement or refund as quickly as possible.
Anything else...
Q: How can I stay updated on new products and promotions?
A: You can sign up for our newsletter on our website to receive updates on new products, exclusive promotions, and special offers.
If you have any other questions, please feel free to contact us here. We’re here to help and love hearing from you.